WebQual 4.0 dan Importance-Performance Analysis (IPA) : Eksplorasi Kualitas Situs Web e-Kuisioner
نویسندگان
چکیده
منابع مشابه
Holistic effectiveness of e-learning systems using fuzzy Importance-Performance Analysis (IPA) in uncertainty
This study proposes a novel approach to fuzzy importance-performance analysis (FIPA) to modify conventional importance-performance analysis (IPA) for determining critical attributes in e-learning system measurements. There is an abundance of literature pertaining to the e-learning framework, but there is a shortage of literature on how to implement properly the framework in uncertainty with var...
متن کاملThe Use of Importance-Performance Analysis (IPA) in Evaluating Japan's E-government Services
The focus of this paper is to evaluate the benefits of a Japanese e-government project. In this research, the Importance-Performance Analysis (IPA) grid was used to measure the e-government benefits from the users’ perspective. A list of 27 government benefits was identified from the e-government literature reviews and each of the benefits was rated using a five point Likert scale. On a five po...
متن کاملImportance-Performance Analysis (IPA) for Technology-based Service: Sentiment Analysis Using User Review
In the era of technology-based service, a user review is one of significant source of diagnosing service qualities. The objective of this paper is to propose a user review based approach to developing the Importance-Performance Analysis (IPA) framework, which has been widely accepted as a tool for service quality improvement. Especially, this paper utilizes the sentiment analysis to measure the...
متن کاملImproving the Quality of Clinical Dental Services using the Importance-Performance Analysis (IPA) Approach and Interpretive-Structural Modeling (ISM)
Introduction: The expansion of activities and performance areas of organizations, modern management issues mean that organizations are no longer satisfied with success in only a limited number of indicators. Mathematical models thus formed and gradually are developed for the assessment of organizations and provide the right tools. This study is conducted to provide a model for improving the ...
متن کاملWebQual: An Exploration of Web-Site Quality
The issue of web-site quality is tackled from the perspective of the ‘voice of the customer’. Quality function deployment (QFD) is adopted as a framework for identifying web-site qualities demanded by users, which are gathered through a quality workshop. From the workshop an instrument for assessing web-site quality is developed (WebQual) and tested in the domain of UK business schools. The res...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)
سال: 2019
ISSN: 2580-1643
DOI: 10.35870/jtik.v3i2.87